Knowledge Management Specialist Cover Letter

Knowledge Management Specialist Resume Samples

Knowledge Management Specialists encourage professionals in an organization to share their knowledge and experience. Job responsibilities of a Knowledge Management Specialist include: collecting information, digitizing information to ensure easy access, preventing data from being destroyed, and handling teams who assist them with various tasks. Resume samples in the field highlight the following job skills: business acumen, excellent communication, presentation abilities, detail orientation, and computer competences. Employers select resumes displaying at least a Bachelor’s Degree in a relevant field.

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Knowledge Management Specialist/ Social Media Engagement Specialist

Worked in support of U.S. Army's [company name], a section of PEO C3T (Program Executive Office Command Control Communications-Tactical) and C4ISR

  • Responsible for maintaining community boards, addressing customer/client concerns, and updating community on system changes and upgrades including maintaining a daily milSuite Blog for professional development, program tutorials, and new product summaries
  • Created fresh daily content for user base in relation to current and new applications, and special interest content
  • Worked side by side with clients collecting requirements, and creating appropriate 'groups' and 'community' pages to suit their needs, trained new users and coach them on their milSuite experience, and maintained and moderated communities and groups for content and assistance
  • Attended and created new events and conventions in order to promote the milSuite platform and MilTech program. Events included COMSEC IPT, APG Centennial, and other local events
  • Worked with developers to test new programs and updates before launch and release
  • Created a calendar of events, manages social media pages, created, produced, and edited weekly tutorial videos to assist users

Knowledge Management Specialist

  • Provided communication strategy, change management and content recommendations to Chevron's Business and Real Estate Services (CBRES) Facility Management (FM) community.
  • Back-up support to Communications Advisor responsible for all CBRES communications globally.
  • Edited operations processes and SOPs.
  • SharePoint administrator and content management resource across CBRES organization.
  • Organized and condensed CBRES content and streamline repositories including creating templates and processes for increased efficiencies.
  • Point-of-contact for creation and execution of SharePoint surveys across the FM community.
  • Meeting coordination, agenda preparation, facilitation and scribing.
  • Administrative liaison to the Operations Support team. Tracked team's monthly performance data, metric and dashboard reporting, managed distribution lists and provided ongoing support with special projects and team deliverables with a focus on writing and editing content.

Senior Enterprise Knowledge Management Specialist

  • Awarded the MVP of the Year award for work on the backend redesign of one of the internal content management systems. Conducted comprehensive functional testing and user acceptance testing.
  • Performs an integral role within the company's knowledge management program despite multiple corporate changes. Current responsibilities revolve around serving as Subject Matter Expert (SME) with respect to content management tool policies, procedures, and best practices.
  • Reviews and analyzes content structure of current content management systems.
  • Makes strategic decisions to migrate content to new content management systems to improve presentation and validity of content.
  • Fosters and cultivates open and collaborative lines of communication with team members to ensure communications are distributed within content management systems quickly and accurately.
  • Strategically partners with regional, divisional, and specialty-based knowledge base teams to notify them of new products and product updates; focuses on ensuring compliance and consistency of content.
  • Performed 4 focus groups with offshore vendors and assisted with 10 additional stateside focus groups to learn what improvements could be made to our content management tools. This resulted in the creation of several new tools and processes to assist agents, including what became the #1 used SharePoint site in the entire company. Another reduced hard call transfers from nearly 20,000 per week to an average of 1,600 per week.
  • Spearheaded creation of and continues to maintain TWC Enterprise Customer Care's first standardized content management system. This resulted in consistency of all messaging and content for the assigned audience and the ability to gauge and measure performance.
  • After visiting with call center agents, determined how to streamline how they locate divisional policies, server settings, and transfer information. Then designed and continues to populate an online tool that simplifies how agents find appropriate content.
  • Creates and maintains corporate knowledge base content used by 22,000 internal and 7,000 offshore customer service and technical support agents.

Knowledge Management Specialist SURVICE Engineering

  • Perform and provide oversight to Defense Systems IAC technical library functions such as acquiring, organizing, retrieval, and dissemination of information materials. Provide analysis, current awareness, literature searching and referral services.
  • Performs daily maintenance of classified and unclassified technical documents, including creating classified and unclassified citations for technical documents, document accountability and transmittal of classified information.
  • Performs reviews for quality and consistency of data entry into databases.
  • Assist the Defense Systems IAC Facility Security Officer (FSO) with classified document accountability.
  • Used DTIC online- R & E Gateway to complete literature searches.
  • Uploads technical documents along with SF 298s into the [company name] (DTIC) Total Electronic Migration System (TEMS).
  • Lead Point of Contact for the DTIC sponsored project of the upload of unclassified and classified technical reports for the Joint Improvised Explosive Device Defeat Organization (JIEDDO).

Senior Knowledge Management Specialist

  • Lead Knowledge Management efforts for the Resilience Evaluation, Analysis and Learning (REAL) Consortium for [company name], Inc.
  • Lead development of consortium-wide Learning Agenda and Knowledge Management Strategies based on USAID Knowledge Management Framework.
  • Manage multiyear Operational and Program budgets for Award.
  • Develop consortium-wide knowledge management exchange conferences.
  • Contribute to business development efforts and proposal writing.
  • Design and deliver training on knowledge management, collaboration platforms, and community facilitation.
  • Create and implement online communications campaigns with USAID and implementing partners.


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Knowledge Manager Resume Samples

Knowledge Managers are professionals handling an emergent but crucial management function, and whose responsibilities are helping executives and managers maximize business performance, providing solutions to increase staff productivity, reducing costs, improving business processes, and supporting various areas of governance. Knowledge Managers often emphasize in their resumes technical expertise, business acumen, leadership, communication and interpersonal skills, and computer competencies. A degree in management, business administration or IT is common experience in most Knowledge Manager resume samples.

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Portal Knowledge Manager

Built and deployed an enterprise architecture using the Livelink software suite for the AF-DCGS, Air Force Distributed Common Ground System environment, in classified and un-classified environments.

  • Established a shared vision/strategy with leadership feedback, then deployed plans for a 75% adoption rate of portal workspace usage.
  • Gathered customized team requirements for an overall estimated 35% improvement (conservative), in team efficiency with the use of enhanced knowledge tool sets.
  • Developed enterprise search techniques and taxonomy methods using categories & attributes for a 65% improvement in data retrieval results.
  • Defined a Portal Project Plan & Road-Map, continuously engaged command leadership in dialogue & reviews, and satisfied new project needs as we achieved 100% award fees for 3 consecutive years.

Project Manager/knowledge Manager

Led global team in creating policies and procedures, training, and ITIL processes for a major outsourced services customer.

  • Negotiated and implemented related contractual agreement and related deliverables with customer.
  • Hired and managed contract resources
  • Enabled and facilitated access to corporate-wide intellectual and business assets across global organization by instituting new content management and processes and tools to support cost-saving virtual collaboration
  • Improved profitability through creation of consistent processes. Established Best Practices, reusable knowledge assets, and virtual collaboration environments
  • Led global team in creation of ISO 9001-compliant processes focused on shortening development time and consistent delivery of proven solutions to major corporate clients

Knowledge Manager

Designed, trained, and rolled out Knowledge Management (KM) module of HP Service Manager for 650 Global
IT employees in 9 countries, which resulted in a 20% decrease in call escalations to Level 2/3 Support.

  • Managed, organized and led 14 Knowledge Management council members to promote Knowledge Centered
  • Created and monitored KPIs to ensure deliverables met management expectations
  • Authored and governed SharePoint site for Knowledge Management, which included change / release

Knowledge Manager

Managed the development and dissemination of loyalty case studies, white papers and research briefs for the US, Canada, APAC, and London.

  • Developed a production process for the execution of content including design and print.
  • Successfully coordinated logistics for 24 external influencer events and conferences. Participant numbers ranged from 150 to 4,000.
  • Negotiated and maintained sponsorship relationships with outside partners.
  • Developed and managed a marketing budget in excess of $1M for the US region.

Knowledge Manager Lead, Administrative Assistant

Knowledge Analyst provided expert personnel support to over 36 military and civilian l headquarters
personnel, and 400 personnel located at 33 field units and three HUMINT Support Elements

  • Counseled Army, Navy, Air Force, Department of Defense military and civilian Defense Intelligence Agency
  • Delivered timely guidance on all military services evaluation systems and DoD civilian appraisals rule
  • Ensured data integrity for Defense Intelligence Agency's personnel information database upgrade
  • Contributed to training 33 officers en-route to new Attaché positions yearly throughout Asia pacific region
  • Led knowledge management staff assistance inspection team of field units and HUMINT Support Elements

Global Operations Practice Knowledge Manager

Customer Experience Knowledge Expert

  • Working with Practice Area Leadership, facilitated the development and distribution of knowledge products, including development / coverage of topical expertise specifically for CRM, Sales Enablement and Marketing Effectiveness
  • Redesigned expertise operating model to improve specialized support services to case teams, drive collaboration across topics and ensure business continuity
  • Developed case team primer process for Sales force Effectiveness/CRM, acting as guru/SME on live projects; process rolled out PA-wide
  • Responsible for capacity management; ensuring resources appropriately deployed against business priorities
  • Responsible for driving Global Knowledge recruitment; 58% growth during tenure
  • Wrote, oversaw the execution of global PA on boarding program ensuring new staff are consistently integrated and trained

Knowledge Manager

Responsible for the design, development, and delivery of an adaptive and interactive knowledge management ecosystem to support employees globally

  • Applied best practice principles of content management to define architecture elements and guidelines to provide consistent structure and user experience
  • Developed and managed the overall content management lifecycle strategy and related tools in support of sales enablement (SharePoint, Salesforce, etc.)
  • Researched and adapted internal and external benchmark data to drive consistent messaging of our brand throughout the industry
  • Acted as the source and authority for socialization of information across the sales organization

Knowledge Manager

Created project management tool; identified & prioritized 51 organizational projects--benchmarked as organizational template, praised by senior leadership.

  • Uncovered network/operational deficiencies in multi-million dollar facility; crafted/pursued technology upgrades--boosted capabilities 25%
  • Supervised 11 employees; conducted performance evaluations, career progression and guided personnel in career and personal development; Assisted employee in ways to accomplish goals.
  • Result-driven; Identified & resolved automation deficiencies; performs the updates, implements configuration management across six web platforms.
  • Designed organizational SharePoint site; integrated 5 extension programs--delivered single repository & oversight to departments.
  • Constant professional; manage relationships with vendors and outside contract manager.

Knowledge Manager

Managed a knowledge sharing system for a U.S. Navy aircraft carrier overhaul project.

  • Coordinated and facilitated the capture, validation, and implementation of lessons learned and best practices for use by the aircraft carrier maintenance community using after action
  • Developed, administered, and analyzed evaluation instruments for learning sessions to identify areas for improvement.
  • Provided over-the-shoulder user training for repositories, databases and other network
  • Maintained web portal information to provide a current and accurate source of information for the aircraft carrier maintenance communities of practice.

Knowledge Manager

  • Promoted knowledge sharing for the CVN 72 RCOH (Reactor Carrier Overhaul) Program through a variety of knowledge sharing events such as Retrospect's, Hotwashes, and Lean Events
  • Executed project management principles to organize, facilitate, and host knowledge sharing events between the Navy and Northrop Grumman Shipbuilding (NGSB)
  • Identified and mitigated risks as they arise to ensure the cost, schedule and performance of the CVN 72 program is not compromised
  • Benchmarked with other Shipyards performing aircraft carrier availabilities to promote the sharing of best practices across the aircraft carrier community
  • Developed and deployed a process to disposition and retire (as necessary) Proven Practice Replication (PPR) items that should no longer be reviewed during an RCOH availability


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